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Violation & Rules

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Offense Definition 1st Offense 2nd Offense 3rd Offense
Spreading Rumor Spreading Rumor about the game or Softnyx 7days Ban 15days Ban Permanent Ban
Impersonation / Fraud Impersonating the GM or Softnyx personnel.
Causing harms to other or commit malicious actions
Permanent Ban    
False report To take advantage of the game / Account claiming 7 days ban 15 days ban Permanent Ban
Inappropriate words Using inappropriate words in-game (Profanity, Racial Slur, Sexual content, offensive) 3 days ban 7 days ban 15 days ban
Inappropriate ID / Clan name Inappropriate
(Explicit, Racist, Swearing and Etc.)
Game ID or Clan Name
(ID: Name reset to pre-selected name
Clan: Deletion - No refund for Clan Creation Fee)
3 days ban    
Board Abusing Advertising, Spamming, Offensive, Swearing, Explicit Threads on Boards
(Deletion of Thread on Board, no warning)
7 days ban 15 days ban Permanent Ban
Explicit , Offensive Image
(Deletion of Image)
7 days ban 15 days ban 30 days ban
Game Abuse ( Use / Spreading of Hack, Using Bugs) Spreading Hack program (Spreading hack sites/hack tools) Permanent Ban    
Testing hack tools Permanent Ban    
Swapping (Abusing by Manipulating Win/Loss or using illegal programs to earn abnormal amounts of EXP/Gold/Event Points) 1. 7days Ban
2. EXP/ Gold 50% deduction (all characters)
3. Cells Reset to level 1
4. Event points deleted (if caught during events)
5. Gold reset to 0
1. 15days Ban
2. Reset to level 1 (all characters)
3. Cells Reset to level 1
4. Event points deleted (if caught during events)
5. Gold reset to 0
Permanent Ban
Having Multiple/Dummy Accounts in sole purpose of using illegal programs to earn/farm gold/event points) Permanent Ban (items been sent thru stamps will be deleted)    
Stage hacking 1. All character levels will be reduced by 50%. Any active character proven to have stage hacked will have its level reset to 1.
Note: If a character is at level 95-99, his level will be reduced to 80, without exception.
2. All cell levels will be reset to 1.
3. Your gold will be reset to 0.
4. Event points deleted (if caught during events)
Permanent Ban  
Hack used (King cell hack, Nurf mage, Fear hack, Stat Hack, Gold ring, Speed hack, 6slot hack, God mode) 1) Roll back ALL characters exp to 0
2) Roll back ALL cell levels to 1
3) Roll back gold to 0
4) Delete ALL illegal characters along with its items equip
5) Delete ALL event points (if caught during event)
Permanent Ban  
Illegal Trade Selling of account (no Loss will be recovered) 15 days ban Permanent Ban  
Selling of in-game items for real money 7 days ban (deletion of item being sold) 15 days ban (deletion of item being sold) Permanent Ban
Item / Account Hacking Hacking into another users account or logging into another account to sell items Permanent Ban    
Sharing Accounts Sharing Account/Pilot with another person
(No Loss will be recovered)
15 days ban Permanent Ban  
Notice on Hacked Item Report  

- Report for hacked item must be reported within 7 days of loss. No Items will be recovered after that date.  
- For Hacked Item report, Log into Rakion Webpage and copy and paste the "Buy/Sell History" Send the list to our Customer Care Q&A for recovery.  

 Notice on Scammed items 

- All inquiries of scammed items must be reported within 24 hours from when the item was sent in the Stamp List
- Provide a screenshot(s) or a video clip of your in-game trade conversation/chat via (F9) Rakion Messenger only. (YM, msn and other chat conversation is not allowed)

 Notice on Hacked Account Report

- Report for hacked account must be reported within 7 days of the hacked date. 
- User must provide security question, Registered E-mail, Previous passwords, Cash Charge information. This will shortened the time for owner verification. 

 For multiple offense, Highest Punishment will be applied.  

- All Punishment and Selection of the Offense is solely up to Softnyx and may be change at any time without notice.

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